Privacy Policy

1. What we collect

To take a booking we collect your name, your mobile number, the dates you want, how many people are coming, and for a function hall the kind of event.

When you pay, we collect the photo of the transfer you upload as proof.

Some places also require a photo of a valid ID before payment can be accepted. Those places say so on their booking page, before you have given anything.

You do not need an account to book, and we do not ask for one.

If you use the chat on a place's page, we keep what you asked and the answer you got, with the dates you checked, so we can see what guests want to know and improve the place. The chat does not ask for your name or number, and what you type there is not linked to you. The answers are written by an AI service (Anthropic's Claude) that works for us under contract and does not use your messages to train its models.

2. Promos, only if you say yes

In the chat or on the booking form you may tick a box asking us to text you promos about a place. Only then do we keep your name and mobile number for that, together with the date you said yes.

You can stop them any time: reply STOP to one of our texts or tell us through the contact page, and we take you off the list.

If you do not tick the box, the details you give to book are used only to run your booking.

3. Your ID, and why we delete it

A photo of a government ID is sensitive personal information, so it is treated differently from the rest. It is collected for one reason: to confirm that the person who booked is the person staying, which protects the owner and the other guests.

It is stored privately — it is never shown on a public page and never attached to a link that can be shared. Only the people who need it can open it: the place's owner and the manager handling the booking.

When you upload it, it is checked automatically to make sure it is a real ID and not some other picture. The check is done by an AI service (Anthropic's Claude) that works for us under contract: it reads the photo only to answer that question, does not keep it for its own use, and does not use it to train its models. A photo that is not an ID is deleted straight away.

It is deleted automatically once seven days have passed since your check-out. This is not a promise we have to remember to keep; the deletion runs on its own, every day.

4. Why we hold the rest

Your name, number and dates are held so the booking can be run: so the place knows who is coming, so nobody else is sold your nights, so we can reach you if something changes, and so the owner has a record of what was booked and paid.

Your payment proof is held as the record that the booking was paid for. It is what protects you if a payment is ever questioned.

5. Who can see it

The owner of the place you booked, and the manager handling that booking. Nobody else.

The cleaning team sees only what they need to do their work — which place, which day, and whether the key came back. They do not see your ID, your number or what you paid.

We do not sell your information and we do not pass it to advertisers. We only text you promos if you ticked the box asking us to.

6. If you write a review

A review is public. It shows your stars, what you wrote, your first name and the month you stayed — never your full name, your number or anything else about your booking.

The host may answer it in public. We may hide a review that is abusive or carries somebody's private details; we do not hide one for being unkind about the place.

7. How long we keep it

Your ID photo: deleted automatically seven days after check-out.

Your booking record and payment proof: kept while they are needed as a business and tax record, since a booking is a transaction we may have to account for.

Chat questions: kept while they help us improve the places. They carry no name or number.

Your name and number on a promo list: until you ask us to stop.

8. Your rights

Under the Data Privacy Act you may ask what we hold about you, ask us to correct it if it is wrong, object to how we use it, and ask us to delete it where we are not required to keep it.

Write to us using the details on the contact page and we will answer. If you are not satisfied, you may complain to the National Privacy Commission.

9. This website

We do not use advertising or tracking cookies. The site stores only what it needs to keep you signed in if you have an account, and to remember your own bookings on your own device so you can find them again.